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Twenezen Global Solutions

Your Trusted Partner For Exceptional Customer Care.

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Industries

Twenezen Global Solutions is a pivotal partner to two prominent entities- Ondezx Groups and Feather Softwares, offering specialised services that enhance operational efficiency and client satisfaction across diverse sectors. We are a specialist technology and data-led business process management partner with a highly targeted domain-oriented team - going deep into your processes. Our real-world practitioners collaborate to produce future-oriented results.

We Have Been Successful in Delivering Efficient Outsourcing Solutions Across Industries

The industries we specialise in as trusted BPO partners are:

Education

In the education industry, Twenezen Global Solutions collaborates closely with Ondezx Groups, a leading PhD assistance organisation. We have a call centre through which we manage customer interactions for client companies. Our staff handle inquiries and complaints and provide a smooth customer experience. These are some of the services we help Ondezx handle:

Lead Generation

Our team provides informative content and resources in response to students’ inquiries and efficiently generates high-quality leads both domestically and internationally.

Client Conversion

We personalise communication with prospective clients and create a positive first impression, building trust and establishing Ondezx as the ideal solution.

PhD Admissions Assistance

We help Ondezx by managing questions from students about personal statements and applications and facilitating the admission process for PhD candidates.

After-Sales Client Handling

We reach out to clients and address any questions or concerns they might have, fostering a sense of ongoing collaboration and satisfaction post-sale.

Technology

In the technology industry, Twenezen Global Solutions supports Feather Softwares, specialising in various software products and services. Through our call centre, we take care of high volumes of calls for our client companies and provide high-quality customer support. The services we partner with Feather Softwares for are:

Lead Generation

We collaborate with Feather Softwares to identify and nurture leads interested in software solutions through strategies tailored to their target market.

Client Conversion

We convert leads into prospective clients for software products by understanding their needs and targeting different lead segments.

Technical Support

We handle inquiries for technical problems and troubleshooting by directing them to the appropriate experts in Feather Softwares.

Customer Support

We possess in-depth knowledge of Feather Softwares' services and provide clear and prompt solutions to technical issues, fostering loyalty.

Features of Twenezen Global Solutions

We use the latest technology to provide a convenient outsourcing experience for customers. Our strong cybersecurity measures ensure our systems are secure and we can provide reliable services. We also have strict data security policies to protect your data.

AI and ML Collections

AI and ML Collections

We use AI and ML algorithms to gather data accurately and make informed decisions.

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Consulting

Consulting

Our staff are up-to-date with the latest trends in the field and provide strategic guidance in outsourcing.

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Customer Experience

Customer Experience

We understand customers’ needs and deliver an exceptional experience, increasing satisfaction.

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Digital Platforms and Technologies

Digital Platforms and Technologies

We use digital platforms and technologies like AI tools to improve performance and offer reliable solutions.

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IT Services and Solutions

IT Services and Solutions

We offer high-quality IT services to provide innovative and tailored solutions, improving competitive edge.

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Trust and Safety

Trust and Safety

We have strict security measures to protect the safety and confidentiality of data, increasing client trust.

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  • Efficient and reliable solutions
  • Seamless adaption to growing business needs
  • Multilingual workforce
  • Advanced tools and automation

Why Twenezen Global Solutions?

Your streamlined path to business success

Make your outsourcing process more efficient with Twenezen Global Solutions

  • Highly trained and experienced professionals
  • Industry-leading practices and compliance measures
  • Superior customer service
  • 24/7 Global Support

Mission

Our mission at Twenezen Global Solutions is to re-define perfection in Business Process Outsourcing by delivering innovative answers that foster efficiency and surpass customer expectations. We are dedicated to providing customised outsourcing services that anticipate the changing requirements of our clients from diverse sectors. Our objective reflects our commitment to better operational practices, customer satisfaction, and long-term relationships based on trust and dependability. We aim to enable companies to concentrate on their main areas of expertise by using the latest technology, a skilled labour force, and a customer-tailored approach to accurately manage their core services with efficiency and precision.

Vision

Our vision at Twenezen Global Solutions is to be a well-known global provider of BPO services for quality assurance, honesty, and radical business solutions. We want to be the ones who set new standards in outsourcing through continuous innovation and adoption of new technologies and industry practices. Our vision does not only include a desire to increase our presence globally and across industries but the goal of becoming the preferred choice for companies seeking scalable and affordable outsourcing solutions. Twenezen Global Solutions’s future will see itself as an outstanding service provider that every business seeks whenever it wants its operations improved to enhance growth.

Our Values

Customer-Centric Approach

  • We focus on our clients, ensuring we bring about successful outcomes.

Integrity and Transparency

  • Open communication leads to trust between us, our clients, and our partners.

Innovation and Continuous Improvement

  • We keep up with industry changes and refine processes to improve our results.

Team Collaboration

  • This results in stress-free work environments where staff work together in harmony.

Social Responsibility

  • We are committed to making its communities better through sustainable business practices.

We have generated 1000+ leads, helping Ondezx expand their reach and client base.

Client Testimonials

Ondezx

Ondezx

Twenezen Global Solutions enhanced the productivity of our business

Working with Twenezen Global Solutions allowed us to deliver better client experiences as they understood our PhD students’ needs and connected them to the right experts in our team.

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Feather Softwares

Feather Softwares

Twenezen Global Solutions helped us improve customer service

Twenezen Global Solutions took over our customer support tasks, freeing up our team to focus on our core services. Their team's responsiveness and technical knowledge have significantly improved customer satisfaction.

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Start Your BPO Journey

Connect with our experienced professionals to discuss how our customised BPO solutions can benefit your business.

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Our Services

Contact Us

85/34, 2nd Floor, Arcot Road, Saligramam, Chennai - 600093.

+91 7448569123

+91 9944688648

+91 7550110016

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